Privacy Policy

1. Who We Are

Labs & Health Academy ("we," "us," or "our") operates an online educational platform for phlebotomy professionals and students. This Privacy Policy explains how we collect, use, and protect your personal information when you use our services.

2. Information We Collect

• Account information: Your name, email address, and password when you register.
• Usage data: Pages visited, lessons accessed, questions answered, time spent, and feature interactions.
• Progress data: Lesson completions, quiz scores, flashcard sessions, and learning milestones.
• Payment information: Processed securely by Stripe. We do not store credit card numbers.
• Device & technical data: IP address, browser type, and operating system for security and analytics purposes.

3. How We Use Your Information

• To create and manage your account and subscription.
• To track your learning progress and provide personalized recommendations.
• To process payments and manage billing.
• To send transactional communications (receipts, password resets, important updates).
• To improve the platform based on aggregate usage patterns.
• To detect and prevent fraud or unauthorized access.

4. Data Sharing

We do not sell your personal data to third parties. We share data only with:

• Supabase: Our database and authentication provider, used to store account and progress data.
• Vercel: Our hosting and infrastructure provider.
• Stripe: Payment processing. Subject to Stripe's own privacy policy.
• Law enforcement: When required by applicable law or to protect our rights.

5. Data Retention

We retain your account and progress data for as long as your account is active or as needed to provide services. If you request deletion, we will remove your personal data within 30 days, except where retention is required by law.

6. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Opt out of marketing communications at any time.

To exercise these rights, contact us at contact@labsandhealth.com.

7. Security

We use industry-standard security measures including encrypted connections (HTTPS), secure authentication via Supabase, and access controls. No method of transmission over the internet is 100% secure, but we take reasonable precautions to protect your information.

8. Cookies

We use session cookies required for authentication and platform functionality. We do not use third-party advertising cookies.

9. Children

Our platform is intended for adults (18+). We do not knowingly collect personal data from children under 13.

10. Contact

For privacy-related questions or data requests, contact us at contact@labsandhealth.com.